canaan wrote:It just seems like an idiotic business practice to not match the price they have online, but they'll do free site-to-store of that better price.
Sears does it because they want to close all the stores down and need you to get comfortable ordering online. Seriously - that's why Shop Your Way rewards email address collection is their #1 priority (narrowly edging out extended warranty sales and charge card signups). Eddie Lampert bought the company in 2005 for the real estate it owned. He never had any interest running a retail operation.
The whole plan was/is to turn Sears into Amazon 2 and sell off the stores (the original plan was to use them as leveragable assets). Its just that their website is a sad joke and after 2008 happened and the real estate isn't as valuable anymore.
Try this: Call your local Sears store with a 412/724 number. Ask for electronics. You will get a call center in Chicago. They are part of the same entity as the website is. Say you saw on the website that they have a single Xbox One in stock and you'd like to verify that its there before driving over. You *think* a salesperson is going to look in a stock room or on a shelf for it because you called Ross Park Mall. You don't realize this poor guy in the call center is desperate to make a sale and has no way to check that. So he looks on the website and sees one in stock. Hes so helpful that he will charge your credit card and sell it to you on the spot - pick it up later this evening. When you get there you find out they have no Xbox One (the one in stock is the floor demo), haven't had one in weeks, and that website orders cannot be refunded same day.
This exact situation happened Christmas 2010 when a man drove from Indiana County to the Pittsburgh Mills to pick up a gift he ordered that didn't exist.