pittsoccer33 wrote:Try this: Call your local Sears store with a 412/724 number. Ask for electronics. You will get a call center in Chicago. They are part of the same entity as the website is. Say you saw on the website that they have a single Xbox One in stock and you'd like to verify that its there before driving over. You *think* a salesperson is going to look in a stock room or on a shelf for it because you called Ross Park Mall. You don't realize this poor guy in the call center is desperate to make a sale and has no way to check that. So he looks on the website and sees one in stock. Hes so helpful that he will charge your credit card and sell it to you on the spot - pick it up later this evening. When you get there you find out they have no Xbox One (the one in stock is the floor demo), haven't had one in weeks, and that website orders cannot be refunded same day.
This exact situation happened Christmas 2010 when a man drove from Indiana County to the Pittsburgh Mills to pick up a gift he ordered that didn't exist.
Best Buy gets maligned all the time at Consumerist and I guess I'm not sure why- I have bought a lot of things there and never had a real problem. Sometimes their price is good, sometimes it's not and I go somewhere else. One thing they do really well is their online in store pickup. Website says it's in stock, you order it, and an actual person goes and gets it, and you get a confirmation email that it's there.
I bought my wife a camera for Christmas, nearest place the one I really wanted was in stock was Boardman. 30 miles away, not terrible. Got an email about 1/2 hour after ordering it at 11 on Sunday night saying they didn't actually have it. I was a little ticked but at least I hadn't driven there before I found out. (they did not cancel the bag and memory card that went with the package when they didn't have the camera, duh, but all I had to do was not pick it up).
Then, found an alternative that was supposed to be in stock at the New Castle K-Mart (aka Sears). Was up there anyway, figured I'd stop by. No floor model by the price tag on the display, no person at the electronics counter to help. Went back to the office, still showed in stock. Ordered it on line, sure enough they had one. Stopped and picked up on the way home. So, in this instance the site did work for me, but if I had been just out shopping and decided to buy a camera as an impulse buy, no sale.
Sears/K-Mart is the bottom of the barrel for customer service as far as I'm concerned. I think they stay open only based on Kenmore appliances and Craftsman tools. I don't really see any other redeeming reason to shop there.