Have you ever tried to cancel your cable service? Have you ever successfully tried to cancel your cable service? It may very well be one one of the hardest things you ever have to do—just ask Ryan Block. Or better yet, listen to the whole, infuriating 8 minutes for yourself
Quotes from the desperate "customer service" guy on the other end:
·Being that we are the number one provider of internet and TV service in the entire country, why is that you are not wanting to have the number one rated internet service available.
·So you're not interested in the fastest internet in the country?
·You don't want something that works? ...So why don't you want something that's good service and something that works?
·I'm really ashamed to see you go to something that can't give you what we can.
·I could save you $100...actually more than $100 per month!
Listen to this entire phone call. Its like something from The Office. He eventually admitted online his motivation for cancelling was Comcast's lobbying and monoplistic practices.
My take is that the "stand" the subscriber is making (refusing to answer why he's leaving) is akin to refusing to let Best Buy or Walmart check your bag/receipt on the way out. Yes, legally you may have no obligation, but you're dealing with a human being who is only representing a frustrating corporate policy. I try to have some compassion for that. He was being kind of snooty about sending his equipment back, saying he doesn't do things like that and would pay someone to if he had to. You should always return that crap in person to get a receipt.
The Comcast rep was one of two things, either a) a sociopath who loves Comcast or b) a guy desperate to keep his job. When I was selling televisions I saw guys who risked being fired over extended warranty sales act in a similar (if slightly toned down) way. Cable companies are losing subscribers left and right and need people like this guy to try guilting customers into staying.
My number one hope is that this becomes exhibit A in the FTC and FCC's debate over Comcast's intent to merge with Time Warner Cable (TWC has nothing to do with the CNN/Warner Bros/Time magazine based Time Warner corporation).
I had a lot of fun cancelling Comcast in the fall of 2012. Why they asked why I said I subscribe to Comcast for hockey. And not only is there no hockey right now due to the lockout, YOUR COMPANY via their ownership of the Flyers is party to that lockout. The rep had nothing on his script for that lol.