Idoit40fans wrote:By all acounts with the exception of one, they either just sent the money back or you had to call to ask them to send it early and they did. The exception skipped that step and called someone else. Perfectly logical.
I assume that this is directed to me. To clarify once again, I called and asked for a refund when preseason games were cancelled and I was told that I needed to wait until the beginning of October to get the 1 preseason game refunded. I did and that game was refunded on Oct 9th.
When more regular season games were cancelled, I asked for a refund and was told NO, wait until November and then ask, then wait 10 business days. Before the end of October arrived, the NHL announce that all games up until December were cancelled. I called and said enough is enough, can you refund the October games and the November games that have been cancelled. I was told NO, wait till the end of each month and ask us then.
After that, a quick email to the BBB resulted in an even quicker response from the Pens where they said "all you had to do was ask, sure, here's your refund for all games that were announced up until December"
To the STH's who received refunds, have all games up until December been refunded or just the games in October.